Housing Helpline (for Residents in Erie, Genesee, Orleans, Niagara and Wyoming Counties) The Housing Helpline provides free legal advice and brief services over the phone on landlord/tenant matters to low-income residents living in Erie, Genesee, Orleans, Niagara and Wyoming Counties. Clients can get assistance with navigating an eviction proceeding, preparing a written answer, tips on negotiating with your landlord, and learning about their rights as tenants. **If you have an eviction proceeding in the city of Buffalo, please see our Attorney of the Morning Program.**
CALL US AT: 716-828-8460
Hours: The Helpline is open for intakes Monday* & Wednesday** between 12pm – 2pm. Call the Helpline during these hours and leave a detailed message about your housing question.
Individuals will be screened for income eligibility before getting an attorney call back within 48 hours.
* = WNY Law Center will be handling callbacks received on Mondays
**=ECBA Volunteer Lawyers Project, Center for Elder Law and Justice, and Legal Aid Bureau of Buffalo will handle voicemails received on Wednesdays
Forms for Tenants:
The legal advice provided through the Helpline is limited to the phone consultation. The attorney will not represent you in court and will not contact your landlord or other agencies.